Purpose of Position

• The responsibility of this role is to manage and improve the operations of all care delivery to ensure performance standards are being followed, service delivery is in line with regulatory requirements, promote business growth and maintain and improve service quality

Principle Responsibilities

• Oversee the day-to-day operations of the office.

• Maintain accurate and up-to-date records, including employee files, client information, and regulatory documents.

• Act as the face of the organisation ensuring a professional and welcoming environment for staff, clients, and visitors.

• Manage the recruiting, onboarding, training, and supervision of care staff with the support of the Registered Manager and the HR team.

• Manage compliance with Health & Social Care Act 2008 (Regulated Activities) Regulations 2014 as are applicable to the people we support provided for at the home.

• Support the staff team to prepare for internal and external inspections as required by the CQC.

• Work in line with and develop Key Performance Indicators (KPI's) for that of yourself, your staff team, and the organisation.

• Assisting with ensuring the organisation is CQC compliant on all service delivery requirements

• Communicating with partners including service user and their families, MDT colleagues.

• Planning and implementing service delivery improvement plans to ensure the organisation remains compliant, competitive, and effective.

• Working with the Registered Manager to grow the business through developing marketing campaigns, responding to tenders and engaging current and future partners.

• Planning, and conducting service quality audits and ensuring process improvement plans are made and followed through.

• Managing customer concerns, compliments & complaints, including following safeguarding processes.

• Managing Risk, Health & Safety within the team, including accidents and incidents, and acting as an escalation point for emergencies.

• Leading and encouraging continuous improvement activity, reviewing targets, performance and improvement plans with registered Manager.

Person Specification - Essential Criteria

The following personal attributes are considered essential to the post of Office Manager. The job holder must be:

• Experience managing in a fast paced, dynamic environment.

• Experience in business development with a good track record of delivering growth.

• Leadership and management skills and attitudes.

• Strong communication skills both verbal and written.

• Ability to work under pressure and achieve deadlines/targets.

• Excellent presentation and communication skills both verbal and written.

• Ability to use IT packages such as Excel, Word.

• Flexible Approach.

Required Skills & Qualifications

The job holder must:

• Full UK driving licence.

• Hold a business-related degree including an understanding of financials.

• At least 3 years management experience.

All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment. All staff are expected to respect the requirements under the Data Protection Act 2018 and the General Data Protection Regulation.

All staff must ensure that they are aware of their responsibilities under the Health and Safety at Work, etc Act 1974.

Pay: £30,000 - £36,000 per annum (DoE)

If you are interested in this opportunity, please email hr@winservecare.co.uk with your CV.

We look forward to hearing from you!